Resident Service Specialist - Elk River Senior Living
$36,400–$49,920 year
On-siteElk River, Minnesota, United States
EXPIREDElk River, Minnesota, United StatesOn-siteFull Time$36,400–$49,920 yearSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Greet Lifespark residents, families, and external providers via phone, web inquiries, or fax to gather comprehensive resident stories and determine appropriate assisted living services. Establish long-term, trusting relationships while demonstrating deep knowledge of all Lifespark service lines to ensure residents receive correct care quickly. Process inquiries by working across departments to accept resident payments, gather medical paperwork, follow up with physicians and hospitals, and coordinate with caregiving and nursing teams for successful service delivery in the Assisted Living setting.
Required Qualifications
- Demonstrating deep knowledge of all Lifespark services lines
- Working across departments to ensure resident payment can be accepted
- Gathering necessary medical paperwork
- Following up with physicians, hospitals, TCU's
- Ensuring the caregiving/nursing teams have enough information to successfully serve the resident in the Assisted Living setting
Desired Qualifications
- Minimum of 1-2 years of experience in healthcare
- Experience with referral and/or intake
- Proficiency with medical terminology
- Knowledge of market landscape, community resources, payer sources
- Strong phone skills
- Customer Service Focus
- Sales awareness
- Proficient with technology and technological applications: Microsoft Office, Smart Phone, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.