Resident Service Coordinator (part-time)
$62,400–$70,720 year
On-siteHaverhill, Massachusetts, United States
Job Summary
Coordinate healthcare, wellness, and transportation services for residents while conducting comprehensive assessments to develop individualized service plans. Serve as the primary resource for case management, intake, and referrals to community resources, advocating for residents by collaborating with physicians, insurance providers, and external agencies. Maintain communication with internal teams and community partners to ensure continuity of care and monitor ongoing service quality. Educate families on eligibility and resident rights, representing Bethany at outreach events to promote housing and supportive programs. This part-time role (20 hours/week) supports residents at a Haverhill community, requiring a Bachelor's degree in Social Work or Gerontology and knowledge of federal and state programs like Medicare and Medicaid.
Required Qualifications
- Knowledge of federal and state programs, including Medicare, Medicaid, MassHealth, Group Adult Foster Care, PACE, Senior Care Options (SCO), Home and Community-Based Waiver Programs, and the Massachusetts State Home Care Program.
- Excellent organizational, written, verbal, and interpersonal communication skills.
- The ability to build strong relationships with residents, families, healthcare providers, and community organizations.
- Strong problem-solving abilities and the ability to manage multiple priorities effectively.
- A collaborative approach and the ability to work successfully within a multidisciplinary team.
- A commitment to ongoing professional development and lifelong learning.
- Bachelor's degree in Social Work, Gerontology, Psychology, Counseling, or a related field.
Desired Qualifications
- Two to three years of experience providing social services to older adults is preferred.
- Working knowledge of community resources and supportive services available to seniors.
- Demonstrated ability to advocate for residents, coordinate services, organize resources, solve problems, and achieve positive outcomes.
- Training in aging services, disability services, federal and state entitlement programs, legal liability related to service coordination, mental health, and substance use is highly desirable.
- SHINE certification a plus.
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