Resident Service Coordinator
$58,240–$58,240 year
On-siteKnoxville, Tennessee, United States
Knoxville, Tennessee, United StatesOn-siteFull Time$58,240–$58,240 yearMedium
Full TimeMedium
Job Summary
Conduct comprehensive, non-clinical assessments of residents for wellness and social needs while identifying and coordinating services such as personal care. Monitor service receipt, follow through with providers, and encourage resident engagement in their own care management. Develop and arrange educational and preventative health programs, maintaining an up-to-date resource directory of local service providers. Manage daily online time cards, utilize documentation programs for case management, and adhere to Quality Assurance guidelines and HUD reporting requirements. Build partnerships with the Area Agency on Aging, community-based providers, and property management while navigating local, state, and federal benefits and entitlements.
Required Qualifications
- Bachelor's degree in social service related field
- Knowledge of and training in elderly and disability services
- Knowledge of referral processes
- Demonstrated working knowledge of local services for the elderly and people with disabilities
- Two or three years of social service delivery experience
- Valid driver's license
- Reliable transportation
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and residents
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
- Ability to calculate figures and amounts such as discounts, interest, and percentages
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Critical decision making
- Application of service coordinator code of ethics
- Ability to interpret manuals and procedures
- Ability to prepare routine reports
- Ability to present information effectively
- Proficient in basic math and algebra
- Ability to follow written or verbal instructions
- Ability to resolve practical problems involving multiple variables in structured environments
- Ability to view a computer terminal and read
- Ability to prepare and analyze data and figures
- Ability to adjust focus
- Ability to climb stairs
- Ability to lift and/or move up to 25 pounds
- Close vision acuity
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Ability to stand
- Ability to walk
- Ability to reach with hands and arms
- Ability to stoop, kneel, crouch, or crawl
- Ability to use hands to finger, handle, or feel
- Ability to talk or hear
- Ability to experience wrist motion
- Must be able to travel locally
- Must be able to attend annual conferences
- Must be able to navigate local, state and federal benefits and entitlements
- Must be able to adhere to HUD required CEU and training requirements
- Must be able to adhere to Quality Assurance guidelines, recommendations, and HUD reporting requirements
- Must be able to meet Quality Assurance established standards of practice
- Must be able to maintain an up-to-date resource directory with all local service providers
- Must be able to exercise professionalism within the property management team
- Must be able to conduct non-clinical assessments of residents for wellness and social needs
- Must be able to help residents to identify, access, and coordinate services
- Must be able to monitor the receipt and follow through of services
- Must be able to proactively develop and arrange educational/preventative health programs and services for residents
- Must be able to develop and sustain partnerships with the Area Agency on Aging, the Aging & Disability Resource Connection, community-based supportive service providers and other community stakeholders
- Must be able to follow Quality Assurance recommendations and guidelines under the direction of the department Director
- Must be able to be knowledgeable about the company's policies and procedures as described in the company Employee Handbook
- Must be able to acknowledge documents below: NHE Employee Handbook, HUD's Service Coordinators in Multifamily Housing Program Resource Guide, NHE Quality Assurance Documentation Reference Guide, NHE Resident Service Coordination Policy and Procedure Manual
Desired Qualifications
- Direct experience working with elderly populations
- Direct experience working with persons with disabilities
- Training in cultural competency
- Bilingual skills
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