Resident Service Coordinator
On-siteKansas City, Missouri, United States
Kansas City, Missouri, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Facilitate engaging move-in orientations for new residents and conduct thorough audits of products and inventory. Carry out light cleaning inside and outside the property, perform routine maintenance tasks like changing light bulbs and air filters, and execute bi-weekly inspections of vacant inventory. Manage lockbox access, conduct occupancy checks, and deliver documents to local municipalities while making utility payments in person. Drive a company-issued fleet vehicle throughout the assigned market, adhering to all Fair Housing, ADA, and FRCRA laws. Requires weekends, overtime, and holidays as needed.
Required Qualifications
- High School diploma or equivalence
- Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Valid driver's license
- Knowledgeable of water valves, circuit breakers and other home basics
- Knowledgeable of local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Negotiation — Bringing others together and trying to reconcile differences
- Persuasion — Persuading others to change their minds or behavior
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do
- Time Management — Managing one's own time and the time of others
- Speaking — Talking to others to convey information effectively
- Writing — Communicating effectively in writing as appropriate for the needs of the audience
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace
- Requires working weekends, overtime and holidays as needed
- Traveling throughout assigned market
- Must be able to perform each essential duty satisfactorily
Desired Qualifications
- Experience using Yardi or similar property management program
- Experience with property management principles
- Experience working in a customer service or sales role
- Experience working in a fast paced, high-growth company
- Proficient in Spanish, both reading and writing
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