Resident Service Coordinator
$63,000–$65,000 year
On-siteSpringfield, Massachusetts, United States or Colonial Estates, Tennessee, United States
Job Summary
Assess and coordinate resident referrals and resources to resolve issues impacting life and housing stability. Build relationships with residents to connect them with local opportunities and implement community engagement initiatives through required contracts. Collaborate with property management to develop program budgets, monitor the Community Engagement budget, and process reasonable accommodation requests. Create consistent outreach including new resident assessments, newsletters, and door knocking while documenting services using data collection systems. Work with wellness nurses and healthcare agencies to address health concerns such as fall prevention, nutrition, medication management, and cognitive function. Operate in a timely manner with consistency, requiring weekend and evening availability.
Required Qualifications
- Bachelor's degree with a focus in social work, human services, public health, or community development
- 3-5 years' equivalent work experience providing services in a Housing/Multi-Family housing environment
- Experience working with older adults, and issues relating to isolation, health and wellness and other social determinants of health
- Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building
- Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services
- Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners
- Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies
- Proficiency with technology and an interest in learning how to integrate new technology-based tools and resources into programming
- Operate in a timely manner, with consistency and a high level of integrity and professionalism
- provide excellent customer service to residents and partners
- Excellent communication, organization, problem-solving and writing skills
- Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs
- Ability to work some weekends and evenings
Desired Qualifications
- Knowledge of Yardi, Property Management databases
- FamilyMetrics
- Knowledge of federal, state and local policies affecting housing
- Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc.
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