Resident Relations Specialist

Resident Relations Specialist role focused on building positive tenant relationships, handling renewal leases, addressing resident concerns, and delivering events within budget to support occupancy and retention. Responsibilities include supporting the Community Manager to meet occupancy and revenue goals, handling rent collection and delinquencies, preparing reports, posting payments, responding to resident questions, enforcing leases and safety codes, coordinating resident events, and cross-training in leasing or other operations as needed. Key skills include outstanding customer service, property-management familiarity, proficiency with Office tools and property-management software (EliseAI, RealPage/OneSite/AIRMa), effective communication, organization, and a proactive approach to resident satisfaction and retention.