Resident Occupancy Specialist
$43,680–$43,680 year
On-siteCleveland, Ohio, United States
Job Summary
Answer or return all calls promptly, schedule appointments, and conduct in-person visits to greet prospective tenants and show the property. Listen to resident requests, initiate maintenance service requests, and follow up to ensure completion. Process applications for approval, pre-qualify prospects, and manage rental payments while preparing recertifications and lease renewals. Conduct service inspections with the Service Management team, facilitate community engagement activities, and contribute to community cleanliness. Perform general clerical duties including photocopying, filing, tracking resident notices, and processing invoices.
Required Qualifications
- High school graduate or GED equivalent
- Customer service experience in Property/Hotel/Retail, Sales 1+ year
- Experience and proficiency of Microsoft Office
- Ability to type at least 35 wpm
- Demonstrated ability to learn and operate office systems including telephone, copier and computer systems
- Proficiency with Microsoft Office including Word, Excel and MS Outlook
- Excellent Customer Service, verbal and written communication (English language) skills
- Five days per week, on-site, with required Saturday hours from 10:00 AM to 2:00 PM
Desired Qualifications
- Previous experience with Section 8 and/or LIHTC
- Industry software such as Yardi a plus
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