Resident Manager
$70,000–$75,000 year
Hybrid · Brooklyn, New York, United States
Job Summary
Resident Manager to supervise building staff, assign and coach work, hire and take disciplinary actions; diagnose and repair building systems (HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, etc.); coordinate repairs and preventive maintenance with the management and maintenance team; conduct regular safety inspections and address hazards; inspect mechanical systems daily and address issues with management; provide excellent customer service to residents and act as a responsive point of contact for maintenance inquiries; assist in preparing staff work plans, preventive maintenance schedules, daily rounds, and inventory management; perform routine preventative maintenance with supervision; maintain workplace safety policies; perform move-out inspections; report on incidents and management activities; collaborate with construction and development departments; submit daily recaps to upper management; perform other duties as assigned; hybrid work schedule (4 days in office, 1 day remote) depending on location.
Required Qualifications
- 3-5 years Superintendent experience in a rental building
- Working knowledge of city, state and federal programs and regulations
- Experience with repairs, maintenance, mechanicals
- Effective communication with all levels of management, residents, vendors, leasing, accounting and collection departments
- Proficiency in emails, Word and Excel
- Ability to create and analyze budgets and quarterly management reports
- Excellent organizational skills
- Strong leadership with proactive problem solving
- Customer service oriented with ability to stay calm in stressful situations
- Ability to respond quickly to emergencies such as Gas, Fire and Flood
- Experience with Paycom, Yardi and HappyCo
- Standpipe, Sprinkler plus FACP licenses a plus
- Bilingual a plus
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