Resident Manager
On-siteLondon, Ontario, Canada
Job Summary
Oversee daily building operations by addressing resident concerns directly via face-to-face, phone, or email while maintaining a clean, secure, and well-maintained environment. Facilitate all building and suite service requests, performing basic repairs in suites and common areas for ventilation, air quality, plumbing, and lighting, or coordinating with the Maintenance Team for specialized trades. Manage administrative duties including collecting rents, processing lease renewals, and addressing behavioral issues that impact resident enjoyment. Support safe operation of building amenities and handle emergencies with a calm, professional demeanor. This full-time, live-in role requires availability for evenings, weekends, and on-call rotations, with a valid driver's license and dependable vehicle required.
Required Qualifications
- 3-5 Years' experience in Building Management or related customer service roles in Property Management
- Prior experience with interior and exterior building maintenance and mechanical systems
- Professional, friendly and enthusiastic attitude towards tenant customer service
- Adept at troubleshooting problems effectively
- Address and diffuse emergencies professionally with a calming demeanour
- Able to manage and prioritize multiple tasks calmly and with consistency
- Available to work evenings, weekends, and on-call schedule as required
- A valid driver's license and dependable vehicle
- Working knowledge of safe work practices, including but not limited to OSA, WHMIS, HSA and RTA
Desired Qualifications
- Knowledge of green building technologies an asset
- Experience in Salesforce or comparable CRM software is an asset
- Proficient in Microsoft Office
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