Resident Manager
On-siteHilton Head Island, South Carolina, United States
Job Summary
Lead rooms operations and act as General Manager in his/her absence, overseeing Front Office, Retail, Recreation, Housekeeping, and Security. Develop and implement departmental strategies aligned with brand initiatives while ensuring service targets and financial performance are met. Review guest satisfaction data, conduct property walk-throughs, and collaborate with Engineering and Housekeeping to maintain standards. Manage occupancy, rate, and expenses to drive profitability, coach teams on service behaviors, and foster employee commitment through recognition and fair treatment. Represent the property at owner meetings to contextualize operational and financial results.
Required Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
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