Resident Manager
On-sitePathum Thani, Pathum Thani, Thailand
Job Summary
Provide strategic leadership and direction for all hotel operations by driving operational excellence and key strategic initiatives, ensuring effective cross-functional collaboration and alignment with Novotel brand standards and Accor's business objectives. Lead the resolution of complex guest concerns and service recovery initiatives to enhance guest satisfaction, loyalty, and brand reputation. Oversee and plan hotel facilities, including upgrading, renovation, procurement, maintenance, expenses, and asset management to ensure safe, secure, and future-ready operations. Build and sustain a performance-driven culture through workforce planning, recruitment, talent development, and organizational capability. Minimum 5-10 years of progressive management experience in hospitality is required, with at least 2 years as an Executive Assistant Manager or senior leadership role. Fluent in Thai (spoken, reading, written) is mandatory.
Required Qualifications
- Minimum 5-10 years of progressive management experience in the hospitality industry
- At least 2 years of experience as an Executive Assistant Manager, Director, or other senior leadership roles
- Strong experience in the Rooms department
- Must be fluent in Thai, including spoken, reading, and written communication skills
Desired Qualifications
- Passion for customer service
- Strong record of operational experience
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