Resident Maintenance Manager
$80,155–$100,182 year
On-siteMason, Ohio, United States
Job Summary
Lead and support a district maintenance team through hiring, onboarding, training, and ongoing coaching. Oversee daily occupied maintenance operations, including issue intake, work assignment, vendor coordination, and timely completion. Monitor operational KPIs, resource usage, and asset financials to support efficient and cost-effective performance. Ensure company systems, procedures, and maintenance standards are followed consistently. Communicate goals, expectations, and metrics to guide team performance and service quality. Support quality control efforts through work reviews, training, and adherence to maintenance standards. Assist with escalations and help resolve maintenance issues promptly. Collaborate with vendor partners and internal teams to support compliance, scheduling, and operational needs. Lead routine meetings to address seasonal trends and business needs. Conduct field-based training, ride-alongs, inventory checks, and storage room inspections.
Required Qualifications
- High school diploma or GED
- Minimum five (5) years of progressive operations or multi-unit leadership experience
- hands-on experience with basic hand tools and power tools
- Valid driver's license
- Strong understanding of property maintenance or property management
- Working knowledge of residential maintenance operations, including general familiarity with maintenance tools and equipment
- Comfortable working with data, reports, and basic financial information such as P&L statements
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Lift/carry: 50 pounds to waist height, 50 pounds to shoulder height, 20 pounds above the head
- Background check
Desired Qualifications
- Bachelor's degree or technical certification
- Scheduling, dispatching, or resource allocation experience
- Working knowledge of OSHA safety standards
- Strong leadership, communication, and problem-solving skills
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