Resident Field Technician
$52,000–$106,080 year
On-sitePasco, Washington, United States
Job Summary
Manage customer base and assigned territory by scheduling work, generating new business, and maintaining customer relations. Conduct machine performance and diagnostic tests to interpret results and make independent repair decisions, utilizing troubleshooting methods to fix failures within time requirement guidelines. Perform repairs in the field or at customer locations, including overtime and overnight assignments, while ordering parts and evaluating reusability. Complete service reports, time entry, and submit daily paperwork via laptop. Communicate machine issues and repair status to customers throughout the process.
Required Qualifications
- Proof of high school diploma or General Education Degree (GED)
- Five years experience in diagnosis and repair of heavy equipment
- Knowledge of scrapers and crawler tractors, loaders, excavators, off highway trucks
- Caterpillar experience
- Prior experience in troubleshooting methods and systems
- Must own required tools
- Must have a current CDL with air brake experience and acceptable driving record
- Must meet DOT requirements
- Must be able to communicate (speak, read, comprehend, write in English)
- Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting
- Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice
- Must be able to meet all safety requirements for applicable safety policies
- Ability to work overtime with minimal notice required
- Ability to drive for long periods of time and travel away from home as required
- Consistent attendance
Desired Qualifications
- Associates Degree or technical training from an accredited vocational school
- Knowledge and use of Microsoft computer products or other comparable systems
- Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public
- Knowledgeable in all Caterpillar machine systems
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