Resident Field Technician
On-siteButte, Montana, United States
Job Summary
Manage the assigned customer territory by scheduling work, generating new business, and maintaining relationships. Conduct machine performance and diagnostic tests, interpret results, and perform repairs on heavy equipment according to time requirement guidelines. Troubleshoot failures using Caterpillar machine system knowledge, escalate unresolved issues, and order parts while evaluating reusability. Complete service reports, time entry, and submit daily paperwork via laptop. Communicate repair status to customers and advocate safety at job sites. Requires valid CDL with air brake experience, ability to work overtime, and self-scheduling with minimal supervision.
Required Qualifications
- Proof of high school diploma or General Education Degree (GED)
- Associates Degree or technical training from an accredited vocational school
- Five years experience in diagnosis and repair of heavy equipment
- Knowledge of scrapers and crawler tractors, loaders, excavators, off highway trucks
- Caterpillar experience
- Prior experience in troubleshooting methods and systems
- Must own required tools
- Must have a current CDL with air brake experience and acceptable driving record
- Must meet DOT requirements
- Must be able to communicate (speak, read, comprehend, write in English)
- Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting
- Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice
- Must be able to meet all safety requirements for applicable safety policies
- Ability to work overtime with minimal notice required
- Ability to drive for long periods of time and travel away from home as required
- Consistent attendance
- Knowledge and use of Microsoft computer products or other comparable systems
- Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public
- Knowledgeable in all Caterpillar machine systems
Desired Qualifications
- Associates Degree or technical training from an accredited vocational school preferred
- Knowledge of scrapers and crawler tractors, loaders, excavators, off highway trucks, preferred
- Caterpillar experience preferred
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