Resident Field Technician
On-siteButte, Montana, United States
Butte, Montana, United StatesOn-siteFull TimeHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Manage the assigned customer base and territory by scheduling work, generating new business, and maintaining relationships. Conduct machine performance and diagnostic tests, interpret results, and perform repairs according to time requirement guidelines while using web-based systems like STW, SIS, and ET. Order parts, complete service reports and time entry on a laptop, and communicate repair status to customers throughout the process. Work in the field or at customer locations, including overtime and overnight assignments, while adhering to safety policies and corporate standards.
Required Qualifications
- Proof of high school diploma or General Education Degree (GED)
- Associates Degree or technical training from an accredited vocational school
- Five years experience in diagnosis and repair of heavy equipment
- Knowledge of scrapers and crawler tractors, loaders, excavators, off highway trucks
- Caterpillar experience
- Prior experience in troubleshooting methods and systems
- Must own required tools
- Must have a current CDL with air brake experience and acceptable driving record
- Must meet DOT requirements
- Must be able to communicate (speak, read, comprehend, write in English)
- Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting
- Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice
- Must be able to meet all safety requirements for applicable safety policies
- Ability to self-schedule and perform duties with minimal supervision required
- Knowledge and use of Microsoft computer products or other comparable systems
- Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public
- Ability to work overtime with minimal notice required
- Consistent attendance
- Must be able to drive for long periods of time and travel away from home as required
Desired Qualifications
- Associates Degree or technical training from an accredited vocational school preferred
- Knowledge of scrapers and crawler tractors, loaders, excavators, off highway trucks, preferred
- Caterpillar experience preferred
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