Resident Experience Manager - The James
On-siteMadison, Wisconsin, United States
Job Summary
Lead the property team to create an exceptional living environment by overseeing leasing, marketing, and administrative operations from prospective resident to lease renewal. Recruit, hire, train, and develop direct reports while conducting performance evaluations and collaborating with HR on compensation adjustments. Direct marketing efforts to ensure successful events and programs, manage resident feedback and surveys, and handle administrative tasks including scheduling, payroll, and contract management. Partner with the Service Manager to maintain budget performance, curb appeal standards, and consistent communication with university partners. Resolve resident conflicts, oversee rent collection and eviction processes, and represent the property at resident functions. This senior-most role requires 2 years of leadership experience in student or multi-family housing and a Bachelor's degree.
Required Qualifications
- 2 years' of leadership experience in student or multi-family housing, or similar industry
- Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
- Strong communication and collaboration skills
- Demonstrated leadership skills
- Must be able to perform each essential duty satisfactorily
- Compliance with the Photo, Video and Voice Recording Policy is a condition of employment
Desired Qualifications
- Bachelor's degree in business or relevant field preferred
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