Resident Experience Manager - Newtown Crossing

Lead the property team in creating an exceptional living environment by overseeing all leasing, marketing, and administrative operations from prospective resident to lease renewal. Recruit, hire, train, and develop direct reports while conducting performance evaluations and collaborating on compensation adjustments. Direct marketing efforts, manage resident feedback and surveys, and handle administrative tasks including payroll, invoices, and incident reports. Partner with the Service Manager on budget performance and property maintenance, while ensuring consistent communication with university partners. Resolve resident conflicts, oversee rent collection and eviction processes, and represent the organization at resident functions. Maintain key control oversight and execute all duties as assigned to drive property success and resident satisfaction.