Resident Experience Manager
$54,080–$58,240 year
On-site · Frisco, Texas, United States
Job Summary
Lead the full resident experience lifecycle from inquiry to move-out at The Maxwell in Frisco, TX, driving service excellence, retention, community presentation, and engagement initiatives. Collaborate with management and maintenance to ensure operational efficiency, lease compliance, accurate administration, and a high-quality community environment. Responsibilities include managing resident journeys, curb appeal and model readiness, supporting digital marketing and outreach, planning budget-conscious community events, driving renewals and referrals, coordinating with vendors, overseeing applications and leases, and ensuring timely follow-ups and administrative support. Requires 2+ years in related roles, strong attention to detail, event planning and local marketing experience, proficiency with MS Office and property management software, and weekend availability; ability to lift up to 25 pounds.
Required Qualifications
- 2+ years of multifamily leasing, hospitality, or customer experience leadership
- Proven ability to manage high-touch customer journeys and deliver exceptional service
- Experience with event planning, social media content, and local marketing campaigns
- Analytical skills, problem-solving capability, and innovative thinking
- You are available to work weekends, which is essential for meeting the needs of potential residents and conducting tours
- You are physically able to lift and carry items weighing up to 25 pounds
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Familiarity with property management software like Yardi, MRI, or similar systems
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