Resident Engagement Specialist
On-siteDallas, Texas, United States
Job Summary
Resident Engagement Specialist responsible for overseeing and enhancing daily operations of premium amenities, fostering a welcoming resident experience, and coordinating community events. Key duties include managing amenity operations (basketball court, co-working lounge, pool, spa, gym), supervising maintenance and safety, serving as the primary contact for residents and guests, planning and executing resident events, leading the concierge team, coordinating with vendors, managing communications and calendars, and ensuring health, safety, and compliance. Requires strong communication and organizational skills, experience in customer service/hospitality/property management, and ability to work in a fast-paced environment. Proficiency with Microsoft Office and PM/CRM software is a plus, with a flexible schedule including evenings and weekends.
Required Qualifications
- Bachelor's degree
- 5 years of relevant experience in customer service/hospitality/property management
- experience managing concierge or guest service staff
- proficiency in English (reading and writing)
- ability to plan, organize, and prioritize multiple tasks and to work evenings/weekends for resident events
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