Resident Coordinator
$45,760–$45,760 year
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Greet residents and prospects at the welcome desk and package room while exemplifying outstanding customer service. Oversee lobby and café areas to maintain brand standards, rearrange game pieces, and clean tables. Assist walk-in guests with leasing information, appointments, and move-in coordination including elevator setup and inspections. Manage packages by loading, scanning, logging, and notifying residents, while handling garage parking and access card reprogramming. Troubleshoot work orders, coordinate maintenance access, and ensure safety protocols for visitors and deliveries. Respond to resident complaints with timely service recovery gestures and relay shift reports to management. Maintain privacy and confidentiality while promoting local vendors and events.
Required Qualifications
- Must be available to work weekends
- Strong interpersonal and communication skills
- Ability to communicate in English clearly and pleasantly in person, in writing, and by telephone
- Ability to problem solve and think on your feet
- Guest-service oriented; prior work experience in guest services, front desk, or related professional area
- Adherence to uniform, grooming and personal hygiene standards and expectations
- Frequently standing up behind the desk and in lobby area
- Carrying or lifting items weighing up to 30 pounds
- Ability to operate various property management and operating systems
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