Resident Care Coordinator
On-siteSherburn, Minnesota, United States
Job Summary
Maintain accurate resident records and care documentation in compliance with state regulations while preparing reports and correspondence for clinical teams. Develop and publish caregiver and nursing schedules, tracking availability and adjusting shifts to ensure adequate coverage and minimize overtime. Serve as the primary contact for residents and families regarding care questions, service plans, and daily needs, escalating concerns to leadership for resolution. Participate in the leadership on-call rotation to provide after-hours support for staffing shortages and urgent resident care issues. This role acts as a central link between residents, families, caregivers, and leadership to promote quality of care and organizational efficiency within Cornerstone Management's assisted living communities.
Required Qualifications
- High school diploma or equivalent
- Minimum 2–3 years of experience in healthcare administration, scheduling, or resident care coordination
- Strong knowledge of state regulations (e.g., DHS 89 for Wisconsin or applicable state codes)
- Proficiency with scheduling software, EMR systems, and Microsoft Office Suite
- Exceptional organizational, multitasking, and communication skills
- Ability to remain calm under pressure, problem-solve quickly, and maintain resident-centered focus
- Resident and family advocacy
- Team collaboration and staff support
- Regulatory compliance and accuracy
- Adaptability in fast-paced environments
- Strong interpersonal and conflict resolution skills
- Participation in the leadership on-call rotation
Desired Qualifications
- Associate's or Bachelor's degree in healthcare administration, nursing, or related field
- Experience in assisted living, senior care, or healthcare setting
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