Resident Care Coordinator (RCC)

Job Summary

Required Qualifications

• •High school diploma or a GED
• •Be at least 18 years of age
• •Successfully completed an approved skills competency evaluation and written skills test per state guidelines
• •Be able to read, write and comprehend English
• •Must have current certification of CNA, CMA and or ACMA
• •Must have dependable means of transportation
• •Must pass criminal history check and must not be listed on the Employee Misconduct Registry/ NAR in Oklahoma only
• •Have a minimum of at least 2 years' experience in a caregiving role, preferably with the elderly
• •Agree to undergo supplemental training by Community personnel, as may be required by the Community
• •Regular attendance as prescribed by the operating hours of the community with exceptions for allowed absences per policy
• •Must be able to endure the resident's environment, which may be unsanitary and uncomfortable
• •Must be able to assist residents to roll in bed, sit up from a lying position, stand from a sitting position, transfer assist to and from w/c and provide stand-by assist during resident ambulation or other activities of daily living
• •Willingness and ability to travel between communities is required
• •Must have current certifications in Certified Nurse's Assistant, Certified Medication Aide, and/or Advanced Certified Medication Aide

Desired Qualifications

• •Have an interest in and a sympathetic attitude toward caring for the elderly
• •Must have a desire and affinity for working with the elderly
• •Must display genuine interest in seniors and compassion for the aging
• •Must possess an openness in maintaining a multi-disciplined team approach to health care of the elderly
• •Must possess ability to maintain/strengthen good working relationship with staff, residents and families
• •Must possess good skills in planning, organizing, directing and managing all work assignments
• •Must possess a good sense of efficiency and in successfully completing all work assignments
• •Must be knowledgeable and supportive of the Community's philosophy and objectives
• •Must be flexible and open to change
• •Must be knowledgeable of current regulatory standards
• •May be required to work extra hours, weekends and/or be on call during off hours
• •Is easy to approach and talk to
• •Spends the extra effort to put others at ease
• •Can be warm, pleasant, and gracious
• •Displays sensitivity and patience with the interpersonal anxieties of others
• •Builds rapport well
• •Demonstrates effective listening
• •Is an early knower getting informal and incomplete information in time to do something about it
• •Is not knocked off balance by the unexpected
• •Doesn't show frustration when resisted or blocked
• •Remains cool under pressure
• •Does not become cynical, moody, or hostile when times are tough
• •Is considered mature
• •Holds things together during tough times
• •Hears people out
• •Seeks understanding
• •Practices attentive and active listening
• •Accurately restates the opinions of others even when he/she disagrees
• •Demonstrates empathy
• •Creates a conducive, open environment
• •Demonstrates tolerance with people and processes
• •Listens and checks before acting
• •Tries to understand the people and the data before making judgments and acting
• •Implements change well
• •Waits for others to catch up before acting
• •Is sensitive to due process and proper pacing
• •Keeps composure under stress
• •Follows established process
• •Uses time effectively and efficiently
• •Values time
• •Separates the critical few from the trivial many
• •Concentrates efforts on the more important priorities
• •Treats people fairly with dignity and integrity
• •Is Compelled to make the lives of seniors comfortable and more enriching
• •Focuses on meeting residents / families stated or unstated needs and expectations
• •Assumes responsibility for successfully completing assignments
• •Sets high standards of performance for self and others
• •Self imposes standards of excellence rather than having standards imposed
• •Ensures high quality
• •Takes responsibility and encourages others to do the same