Resident Accounts Specialist (Multifamily)
On-siteBaton Rouge, Louisiana, United States
Job Summary
Oversee the full cycle of resident accounts, including move-in charges, rent applications, and final statements. Act as the primary contact for outstanding balances, negotiating payment plans and managing collections professionally. Prepare, audit, and execute all necessary paperwork to ensure rent payments, charges, and adjustments are applied accurately. Maintain compliance with Fair Housing laws and company financial policies while collaborating with regional and on-site teams to reconcile ledgers and assist with financial reporting. This full-time role requires a detail-oriented professional with a strong background in multifamily property management. We offer paid 1/2 days off every third Wednesday, generous vacation and PTO, plus comprehensive medical, dental, and vision insurance.
Required Qualifications
- experienced Resident Accounts Specialist
- customer service-minded professional
- thrives on organization
- strong background in multifamily property management
- excels at navigating financial systems
- detail-oriented professional
- talent for managing accounts
- talent for nurturing resident relationships
- self-starter
- ability to manage a high-volume workload
- ability to provide top-tier customer service
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