Resident Accounts & Operations Coordinator (30024)
$49,920–$56,160 year
On-siteCastle Rock, Colorado, United States
Job Summary
Process and post resident rent payments, manage collections, and communicate regarding outstanding balances. Monitor inquiries through EliseAI, prepare eviction filings, and assist residents with rent assistance programs. Conduct move-out inspections, prepare Security Deposit Accounting statements, and complete pre-close accounting tasks for month-end closing. Maintain accurate records, support leasing activities, and deliver exceptional customer service while handling sensitive financial data. This onsite role at Pines at Castle Rock supports daily operations for 630 units, with a Monday-Friday schedule including some weekends.
Required Qualifications
- Previous experience in property management, leasing, bookkeeping, or administrative support
- Experience with rent collections, resident accounts, or accounting functions
- Strong organizational and time management skills with excellent attention to detail
- Excellent written and verbal communication skills
- Ability to work collaboratively with residents, and team members
- Dependable
- Organized
- Comfortable handling sensitive financial information
- Comfortable maintaining accurate records
- Comfortable providing excellent service
- Comfortable supporting the daily operations of the Pines at Castle Rock (630 units)
- Must be available for some weekends
- Must be able to work Monday - Friday ( 8am - 5pm)
Desired Qualifications
- Proficiency with Microsoft Office and property management software
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