Residences Concierge

Respond to owners' and guests' requests for visitor information, special arrangements, or services by making provider arrangements and identifying appropriate resources. Announce visitors to owners before granting access and implement them into the key track system. Answer, record, and process all calls, messages, and concerns, contacting relevant departments to resolve issues. Assist with reservation services, elevator scheduling for move-ins/outs, and bell/valet services. Perform lobby ambassador tasks, review shift logs, and document information in logbooks. Report incidents, accidents, and unsafe conditions to the manager while maintaining confidentiality and adhering to service excellence standards.