Residences Concierge

Respond to owners' and guests' requests for visitor information, special arrangements, or services by making arrangements or identifying appropriate providers. Announce all visitors and contractors before permitting access, then implement them into the key track system. Answer, record, and process all calls, messages, and concerns, contacting necessary departments to resolve issues. Assist with reservation services, elevator scheduling for move-ins/outs, and bell/valet services. Review shift logs and daily memo books to document pertinent information. Report incidents, accidents, and unsafe conditions to the manager while completing required safety training. Welcome and acknowledge all guests according to company standards, maintaining professional appearance and confidentiality.