Residence Services Representative

Respond to student and guest inquiries via phone, email, and in person while handling reservations, check-ins, check-outs, and account settlements. Process payments and invoices, produce office reports, and ensure room status is updated from housekeeping. Maintain video surveillance, manage building keys, and keep the front desk, lobby, and office tidy. Communicate pertinent information between staff and facility contractors while upholding student and guest privacy. Complete required online and in-person training modules before starting regular duties.