Residence Manager (F/M/X)
On-siteCadiz, Andalusia, Spain
Job Summary
Coordinate daily operations for the residential component of Fairmont La Hacienda, acting as the primary contact for residence owners and representatives. Manage owner arrivals, departures, and private use period requests in collaboration with Reservations, Revenue, and Front Office. Conduct regular inspections of residences and common areas to ensure compliance with Fairmont luxury standards, reporting defects and tracking maintenance logs with Engineering and Housekeeping. Support the Director of Rooms by integrating residence matters into daily operations, attending briefings, and developing SOPs for owner stays and billing. Maintain accurate owner profiles, communication histories, and financial records while protecting owner data and escalating sensitive incidents. Lead assigned staff, train teams on service expectations, and ensure the residences operate as an integrated part of the hotel resort.
Required Qualifications
- Previous experience in luxury hotel operations
- Strong understanding of ultra-luxury guest and owner expectations
- Strong operational coordination skills across multiple departments
- Excellent written and verbal communication skills in English and Spanish
- Strong administrative discipline and attention to detail
- Ability to handle sensitive situations with discretion, diplomacy and professionalism
- Good understanding of maintenance workflows, room readiness, defect tracking and luxury presentation standards
- Financial awareness related to billing, owner charges, inventories and operating costs
- Ability to work under pressure and manage competing priorities
- Luxury service mindset
- Owner relationship management
- Discretion and confidentiality
- Operational discipline
- Attention to detail
- Problem solving
- Cross-departmental coordination
- Brand-standard orientation
- Clear communication
- Accountability and follow-through
- Commercial awareness
- Emotional intelligence
Desired Qualifications
- Experience working with private owners, branded residences, villas or high-net-worth guests is preferred
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