Residence Inn by Marriott Sedona - Front Office Supervisor

Job Summary

Required Qualifications

• •One-year certificate from college or technical school
• •6 months to 1 year related experience and/or training
• •equivalent combination of education and experience
• •Hospitality experience
• •Must be available for evening and weekend availability
• •Must be available for mid shift roughly 12:00pm-8:30pm
• •Opportunity for AM shift desk coverage
• •Opportunity for PM shift desk coverage
• •Opportunity for overnight desk coverage
• •Some of which is last minute
• •Must be able to train team members
• •Must be able to celebrate team members
• •Must be able to provide exceptional customer service to every guest
• •Must be able to make good, thoughtful decisions to solve problems for staff and guests
• •Must be able to perform each essential duty satisfactorily
• •Must be able to perform functions of Guest Service Agent as scheduled by Management
• •Must be able to provide training, including safety training, to front office staff as directed by Management
• •Must be able to assist in the selection of Guest Service Agents
• •Must be able to assist in scheduling front desk personnel within budget guidelines to assure adequate staffing
• •Must be able to maintain accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
• •Must be able to correspond with group and travel agents to answer special requests for rooms and rates
• •Must be able to assist with sales and marketing efforts as directed
• •Must be able to assign duties to Guest Service Agents and observe performance to ensure adherence to franchise standards, hotel policies and established operating procedures
• •Must be able to answer inquiries pertaining to hotel policies and services
• •Must be able to perform functions of the General Manager in their absence
• •Must be able to assist General Manager in conducting staff meetings
• •Must be able to perform all other duties as assigned
• •Must demonstrate Problem Solving competency
• •Must demonstrate Customer Service competency
• •Must demonstrate Interpersonal competency
• •Must demonstrate Oral Communication competency
• •Must demonstrate Team Work competency
• •Must demonstrate Written Communication competency
• •Must demonstrate Managing People competency
• •Must demonstrate Organizational Support competency
• •Must demonstrate Adaptability competency
• •Must demonstrate Attendance/Punctuality competency
• •Must demonstrate Dependability competency
• •Must demonstrate Initiative competency
• •Must demonstrate Planning/Organizing competency
• •Must demonstrate Professionalism competency
• •Must demonstrate Quality competency
• •Must demonstrate Quantity competency
• •Must demonstrate Safety and Security competency
• •Must be consistently at work and on time
• •Must ensure work responsibilities are covered when absent
• •Must arrive at meetings and appointments on time
• •Must commit to long hours of work when necessary to reach goals
• •Must ask for and offer help when needed
• •Must prioritize and plan work activities
• •Must treat others with respect and consideration regardless of their status or position
• •Must look for ways to improve and promote quality
• •Must strive to increase productivity
• •Must observe safety and security procedures
• •Must report potentially unsafe conditions
• •Must use equipment and materials properly
• •Must follow policies and procedures including but not limited to, dress code policies
• •Must adapt to changes in the work environment
• •Must manage competing demands
• •Must be able to deal with frequent change, delays, or unexpected events

Desired Qualifications

• •strong background in leading a customer service team
• •Marriott Select Service experience