Residence Director

Job Summary

Required Qualifications

• •Bachelor's degree in a related field
• •Master's degree
• •Experience in residential life, student affairs, or a related field
• •Experience with student programming, community building, and staff supervision
• •Strong communication and interpersonal skills
• •Able to navigate a demanding, fast-paced work environment by balancing multiple tasks and priorities
• •Understanding of student development and able to mentor students
• •Ability to incorporate justice, equity, diversity, and inclusion into work
• •Able to react calmly and effectively in emergency situations
• •Flexible and adaptable with changes in day-to-day operations
• •Mediation and conflict resolution experience
• •Program and event planning, facilitation, and presentation skills
• •Proficient in Microsoft office software (i.e. Outlook, Teams, Word, Excel, etc)
• •Able to learn and utilize new software
• •Able to work autonomously and in a group
• •Self-motivated, organized, and effective with time management
• •Strong interpersonal, oral, and written communication skills
• •Ability to lift up to 25 pounds
• •Ability to climb stairs and move throughout the residential facility
• •Ability to respond to emergencies and crisis situations quickly
• •Resident Director is a 3-year, full-time 12-month, live-in/live-on professional staff member
• •Resident Director is an opportunity for entry-level professionals to develop skills and gain experience in the field of Residence Life, Student Affairs, or Higher Education
• •Resident Directors are required to work some evenings and weekends over the course of the year
• •This position has some flexibility with hours to allow for peak student interaction
• •This position has supervision of a staff of at least six (6) Resident Advisors
• •Resident Director will supervise a group of Resident Advisors (RAs) and at least one Head Resident Advisor (HRA)
• •Resident Director serves as a live-in staff member
• •Resident Director is responsible for the safety and well-being of the residential community
• •Resident Director seeks to provide a welcoming, inclusive, safe and secure living, learning community
• •Resident Director will supervise a group of Resident Advisors (RAs) and at least one Head Resident Advisor (HRA)
• •This position promotes justice, equity, diversity, and inclusion (JEDI) initiatives
• •This position involves programming and resident education
• •This position responds to student conduct and facilitates conflict resolution
• •This position includes incident response and crisis management
• •This position requires facilities, operations, and building management
• •This position includes administrative responsibilities and project management
• •Some Resident Directors are assigned— up to five (5) hours per week—to a collateral assignment in another department with other general responsibilities
• •Resident Directors serve in a duty rotation responding to and supporting Resident Advisors and other campus partners
• •Supervise a team of resident advisors and a head resident advisor ensuring they are fulfilling their job responsibilities and have the training and resources needed
• •Develop and implement a comprehensive residential life program that addresses the academic, social, and personal needs of students
• •Facilitate regular floor and building meetings to build a sense of community and address any concerns or issues
• •Respond to and manage emergencies and crisis situations within the residential facility
• •Coordinate the move-in and move-out process for students
• •Oversee the maintenance and upkeep of the residential facility
• •Provide one-on-one coaching/advising and support to students as needed
• •Enforce residential policies and procedures and meet with students who violate community standards
• •Maintain accurate records and submit regular reports to the Director of Residential Life
• •Participate in on-call duty rotation and respond to emergencies outside of regular business hours
• •Serve as a hearing officer for Student Conduct & Community Standards
• •Advise hall council with the HRA
• •Track interactions, communications, and updates using The Housing Director (THD)
• •Participate in ongoing recruitment, selection, training, development, and evaluation of Resident Advisors
• •Serve on-call, conduct rounds, work with Public Safety and the Center for Health and Well-Being, and write and review incident reports and weekly summaries
• •Facilitate essential communication between residents and the Office of Residence Life and Housing
• •Use university systems including, but not limited to THD, Guardian, Microsoft Office, Kodiak, etc
• •Track budgets for RAs and Hall Council
• •Serve on committees and working groups
• •Perform regular walkthroughs to ensure hall is clean, well-maintained, safe, and secure
• •Follows up with Physical Plant staff and Public Safety as needed
• •Verify vacancy/occupancy reports and room changes; oversee health and safety inspections; and submit work orders; and complete inventories
• •Attend meetings and professional development events as requested
• •Work collaboratively with campus partners (e.g. Title IX Coordinator and Deputies, Faculty Advisors, Admissions Counselors, etc)

Desired Qualifications

• •Master's degree preferred
• •Western New England University is committed to enhancing diversity, equity, inclusion and belonging by acknowledging and embracing diversity of thought, opinion, and approach with colleagues regardless of background, culture, and organizational level
• •WNE encourages diversity in our job applicants to ensure the best culture and work outcomes