Reservations Supervisor (Travel) - Onsite in Cebu City

Lead and supervise the reservations team by conducting daily briefings, training staff, and managing inbound calls for inquiries, bookings, modifications, and cancellations. Oversee daily operations to ensure prompt, accurate assistance for guest requests and complaints while monitoring team productivity, lead times, and service quality against performance targets. Requires a Bachelor's degree in business administration or hospitality, three years in reservations or customer service, two years in a supervisory role, GDS experience, sales background, and prior BPO industry experience. This onsite role in Cebu City offers no fixed schedule with benefits including 10 VL, 10 SL, 5 EL, and HMO health insurance available on the fourth month.