Reservations Supervisor
On-siteNew Orleans, Louisiana, United States
New Orleans, Louisiana, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Review daily room inventory status, flash reports, and arrivals data to maximize occupancy and revenue. Monitor competitor rates and property information to recommend pricing changes and maintain rate integrity. Manage suite inventory, process travel agent checks, and ensure timely completion of forecasts and weekly schedules for sales agents. Enforce credit policies, update group blocks, and communicate availability to wholesalers while monitoring VIP requests. Maintain organized filing systems, process payroll sheets, and conduct weekly test calls according to SOPs. Complete weekly work schedules based on business forecasts and productivity requirements.
Required Qualifications
- A 4-year college degree
- A 2-year college degree and at least 1 year of related experience
- Two to three years of experience in a hotel or related field
- Proficiency in Windows
- Proficiency in company approved spreadsheets
- Proficiency in word processing
- Ability to effectively communicate both verbally and written
- Ability to listen to, understand, and clarify concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Ability to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Ability to cross-train in other hotel related areas
- Ability to maintain confidentiality of information
- Ability to show initiative, including anticipating guest or operational needs
- Ability to handle problems, including anticipating, preventing, identifying and solving problems as necessary
- Ability to maintain regular attendance in compliance with Highgate Hotel Standards
- Ability to maintain high standards of personal appearance and grooming
- Ability to wear the proper uniform and nametag
- Ability to comply with Highgate Hotel Standards and regulations
- Ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Ability to maintain a warm and friendly demeanor at all times
- Ability to be completely competent in all PMS functions used by Reservations
- Ability to be knowledgeable on property information (outlets, hours of operation, etc.)
- Ability to be knowledgeable about the uses and functions of, GDS FTCRS and OPERA
- Ability to know the hotel's rate quoting standards
- Ability to understand and follow Revenue Strategy restrictions
- Ability to be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or VIP programs
- Ability to communicate availability/close outs to wholesalers
- Ability to monitor all V.I.P.'s, special guests and requests
- Ability to maintain required pars of all Reservations and stationary supplies
- Ability to review Reservations log book and Guest Request log on a daily basis
- Ability to maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc.
- Ability to complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements
- Ability to process/correct daily payroll sheets
- Ability to follow and enforce all hotel credit policies
- Ability to update group information daily
- Ability to maintain and be familiar with future group blocks
- Ability to make weekly test calls according to hotel standards
- Ability to control suite inventory
- Ability to maintain rate integrity program
- Ability to monitor competitors for occupancy and rate, and recommend changes based on findings
- Ability to review arrivals report and daily flash report to ensure accuracy
- Ability to follow the Revenue Strategy program according to SOP
- Ability to attend daily and weekly Revenue Strategy meetings
- Ability to maximize room revenue and occupancy by reviewing status daily
- Ability to monitor selling status of house daily
- Ability to be able to lift up to 20 pounds of force occasionally
- Ability to be able to lift up to 10 pounds of force frequently or constantly
- Ability to be flexible
- Ability to work long hours
Desired Qualifications
- Previous supervisory experience
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