Reservations Supervisor
RemoteUnited States
Job Summary
Oversee daily operations of the reservations department across multiple hotel and resort properties in a remote setting, ensuring reservation accuracy, revenue conversion, and seamless guest service. Lead a team of reservation agents through call auditing, coaching, and performance accountability to drive success. Manage multi-system reservation expertise and apply revenue management principles to optimize departmental output. The shift runs Tuesdays through Saturdays from 10:30am to 7:00pm, subject to change based on business needs. This role is ideal for a strong leader with a track record of coaching teams, preferably with resort or luxury hospitality experience. Join Davidson Hospitality Group to contribute to a collaborative environment that delivers personalized service across diverse venues.
Required Qualifications
- Proven experience in a supervisory or leadership position
- Strong customer service and communication skills
- Excellent organizational and time management abilities
- Proficiency in reservation management systems and software
- Knowledge of revenue management principles
- Attention to detail and accuracy in data entry
- Previous experience in a reservations or front desk role within the hospitality industry preferred
- Experience auditing calls and conducting coaching sessions strongly preferred
- Experience working in a remote setting a plus
- Resort, luxury hospitality, or multi-property reservation experience a plus
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