Reservations Supervisor | Cruise Whitsundays

Supervise the daily operations of the Reservations Team to maintain efficiency and service excellence, managing staff rosters, monitoring hours, and coordinating training. Oversee bookings, manifests, and availability, adjusting for demand and weather while ensuring accurate invoicing and vessel reconciliation. Support the Customer Service & Sales Manager with team leadership, escalation management, and clear communication of updates and operational changes. Maintain strong performance across website and OTA channels through accurate reporting and internal documentation. This role requires a minimum of two years in customer service with proven sales experience and team leadership capabilities. Cruise Whitsundays operates ten vessels and unique experiences like Reefsuites in the Whitsundays, offering guests close encounters with the Great Barrier Reef.