Reservations Supervisor - Courtyard By Marriott Subang

Oversee accuracy of room blocks, reservations, and group market codes. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, verify availability, and explain guarantee, special rate, and cancellation policies. Accommodate and document special requests while following sales techniques to maximize revenue. Troubleshoot guest issues, resolve concerns, and escalate to appropriate individuals. Assist management in training, scheduling, counseling, and motivating employees. Welcome guests according to company standards and maintain professional relationships. Ensure uniform and personal appearance are clean and professional while protecting company assets. Comply with quality assurance expectations and standards.