Reservations Supervisor

Oversee accuracy of room blocks, reservations, and group market codes. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, verify availability, and explain guarantee, special rate, and cancellation policies. Accommodate and document special requests while answering questions about property facilities and room accommodations. Input and access data in the reservation system, set up proper billing accounts, and troubleshoot guest issues or escalate concerns as needed. Review and implement new Reservations procedures while communicating company values to new employees.