Reservations Supervisor

Oversee accuracy of room blocks, reservations, and group market codes while processing all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest needs, verify availability, and explain guarantee, special rate, and cancellation policies to callers. Input data in the reservation system, set up billing accounts per Accounting policies, and troubleshoot guest issues or escalate concerns as needed. Assist management in training, scheduling, and coaching employees; serve as the first point of contact for the Guarantee of Fair Treatment process. Follow all company policies, maintain professional appearance, and ensure uniform and personal appearance are clean and professional. Perform other reasonable job duties as requested by Supervisors.