Reservations Supervisor

Oversee accuracy of room blocks, reservations, and group market codes while processing all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest needs, verify availability and rates, and explain guarantee and cancellation policies to callers. Accommodate special requests, set up billing accounts per Accounting policies, and troubleshoot guest issues or escalate concerns as needed. Assist management in training, scheduling, counseling, and motivating employees; serve as the first point of contact for the Guarantee of Fair Treatment process. Welcome guests according to company standards, maintain professional appearance, and ensure confidentiality of proprietary information. Move objects weighing up to 10 pounds and perform other duties as requested by Supervisors.