Reservations Officer
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Manage hotel room reservations by processing bookings via phone, email, website, OTAs, and travel agents while ensuring accurate entry and updates in the Property Management System. Verify room availability, rates, packages, and promotions before confirming, then handle amendments, cancellations, no-shows, and special requests. Respond promptly to enquiries regarding room types, rates, and policies, and coordinate with Front Office, Sales, Housekeeping, and Finance to facilitate VIP, group, and corporate bookings. Maintain accurate records, prepare daily reports, monitor discrepancies, and liaise with external partners to maximise occupancy and revenue.
Required Qualifications
- Minimum 1–2 years of experience in hotel reservations, front office, or a related hospitality role
Desired Qualifications
- Diploma or Certificate in Hospitality Management, Tourism, Business Administration, or a related field is preferred
- Experience with hotel PMS and online booking platforms is an advantage
- Strong communication and interpersonal skills
- Good attention to detail and organisational skills
- Customer-oriented with a positive and professional attitude
- Able to handle multiple tasks and work effectively under pressure
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