Reservations Officer (Bangkok Based)

Reservation agent responsible for handling reservations and booking inquiries for Four Seasons Resort Thailand (based in Bangkok, supporting three properties in Thailand). Key duties include reservation management, accurate data entry into the reservation system, guest assistance with inquiries and changes, upselling hotel services and packages, confirming and following up on reservations, coordinating with other departments to ensure seamless guest experiences, resolving issues related to bookings, and supporting revenue management and sales efforts with reporting and statistics. The role emphasizes customer-focused service, accurate processing, and collaboration across front office, housekeeping, and sales to maximize guest satisfaction and room revenue. Location is Bangkok, Thailand, with work conducted onsite in the hotel office.