Reservations Executive

Oversee accuracy of room blocks, reservations, and group market codes while processing all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest needs, verify availability, and explain guarantee, rate, and cancellation policies to callers. Accommodate special requests, input data in the reservation system, and set up billing accounts per Accounting policies. Troubleshoot guest issues, resolve concerns, and escalate to appropriate individuals. Assist management in training, scheduling, counseling, and motivating employees while serving as a role model for the Guarantee of Fair Treatment process. Welcome guests, address service needs, and maintain professional relationships while complying with quality assurance standards.