Reservations Coordinator
$52,000–$52,000 year
On-siteChicago, Illinois, United States
Job Summary
Handle incoming phone calls, emails, and online reservation inquiries while processing new bookings, modifications, and cancellations accurately. Provide guests with information on room types, rates, amenities, and university details, and maintain precise guest records for high-priority dates. Coordinate with sales to input group rooming lists, monitor billing systems for discrepancies, and resolve guest requests including wake-up calls and restaurant recommendations. Foster professional relationships with university contacts and ensure compliance with security standards while attending weekly sales and front office meetings.
Required Qualifications
- One year in a customer facing role
- Proficiency in English
- Flexibility to work any shift, including evenings, weekends, and holidays
Desired Qualifications
- Ability to maintain a friendly, cheerful, and courteous demeanor at all times
- Ability to positively communicate and interact with all hotel departments
- Excellent verbal and written interpersonal communication skills
- Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment
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