RESERVATIONS CLERK

Reservations Clerk at Sandia Resort & Casino handles hotel room reservation requests and maintains communication between customers, guests, and staff. Provides information on all room types, stays current with occupancy, rates and packages, and uses the property management system and EAM software to support Front Desk operations. Coordinates with Player Development, Sales, and Front Office to deliver excellent guest service; processes reservation changes, and handles wakeup calls and guest inquiries with courteous, informed service. Requires one year of customer service experience and a high school diploma or GED; may involve background screening and drug testing as part of pre-employment requirements. The role emphasizes building guest satisfaction through accurate information, proactive service, and collaboration with internal teams.