Reservations Clerk

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest needs, verify availability and rates, and explain guarantee, special rate, and cancellation policies. Accommodate and document special requests while inputting correct codes for complimentary rooms, employee discounts, and wholesale reservations into the system. Answer questions about property facilities and follow proper escalation procedures for guest concerns. Welcome guests, assist individuals with disabilities, and maintain professional appearance while ensuring confidentiality and protecting company assets.