Reservations Attendant
$37,440,000–$41,600,000 year
On-siteNisswa, Minnesota, United States
Job Summary
Evaluate guest and travel agent needs via phone, email, and text to recommend accommodations, amenities, and packages. Answer incoming calls with courtesy to resolve inquiries regarding hotel services and operations. Collaborate with colleagues and managers to optimize room revenue, update reservation details, and liaise with resort departments to coordinate guest requirements. Assist in booking and blocking rooms, manage special reservations, and monitor discounts while ensuring compliance with security and safety standards. Uphold up-to-date knowledge of room types and availability using resort software systems.
Required Qualifications
- Exceptional interpersonal, clear verbal, and written communication skills
- A sales and revenue-driven mindset coupled with a commitment to hospitality service
- Strong phone skills
- The ability to thrive in an office environment and collaborate seamlessly with the Front Desk and all operational departments
- Attention to detail
- Multitasking proficiency
- Experience in handling customer service issues
- A team-player mentality
- Flexibility in scheduling
- Availability to work AM/PM shifts, weekends, and holidays
- High school diploma or equivalent (GED)
- Proficiency in speaking, reading, writing, and understanding the primary language(s) used in the workplace
- Strong communication skills, both verbal and written
- Basic computational ability
Desired Qualifications
- Proficiency in a second language
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