Reservations assistant/ Host
$28,800–$28,800 year
On-siteSaint Andrews, South Carolina, United States
Job Summary
Manage guest reservations efficiently using the hotel's booking system and respond to inquiries via phone, email, and in-person. Provide detailed information about hotel services, facilities, and local attractions while assisting with check-in and check-out processes. Handle guest complaints and resolve issues promptly, collaborating with other departments to ensure satisfaction. Work a 5-day week of 40 hours including weekends and bank holidays. Enjoy tips added to monthly wages, private medical insurance, and food on shift at this prestigious St Andrews hotel known for sustainability and exceptional service.
Required Qualifications
- Previous experience in a customer service or hospitality role
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks
- Proficiency in using reservation systems and Microsoft Office Suite
- A friendly, approachable demeanor with a passion for delivering outstanding service
- Shift work, including weekends and Bank holidays
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