Reservations Agent
On-siteLas Vegas, Nevada, United States
Job Summary
Process new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms while handling maintenance fee inquiries, account questions, rental agreements, and verification processes. Manage high-volume inbound/outbound calls, email, and message channels to support owners and guests, ensuring system accuracy by documenting updates and interactions. Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals, adapting quickly during high-demand periods to support overflow call volume. Own your queue and make service decisions that directly impact the customer experience within Vacatia's modern, tech-enabled reservations operation.
Required Qualifications
- 1+ year of experience in reservations, hospitality, customer service, travel, or related fields
Desired Qualifications
- Timeshare, hotel, or travel agent experience
- Strong communication, service mindset, and problem-solving abilities
- Ability to manage high call volume while maintaining accuracy and professionalism
- Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems
- Bilingual English/Spanish
- High school diploma
- Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment
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