Reservations Agent
On-siteKissimmee, Florida, United States
Job Summary
Process new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms while managing high-volume inbound/outbound calls, emails, and messages. Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes. Ensure system accuracy by documenting updates and interactions within reservation systems. Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals. Adapt quickly during high-demand periods to support overflow call volume and shifting priorities.
Required Qualifications
- 1+ year of experience in reservations, hospitality, customer service, travel, or related fields
- Strong communication, service mindset, and problem-solving abilities
- Ability to manage high call volume while maintaining accuracy and professionalism
- Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment
Desired Qualifications
- Timeshare, hotel, or travel agent experience
- Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems
- Bilingual English/Spanish
- High school diploma
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