Reservations Agent - The Wyndham Deerfield Beach Resort
On-siteDeerfield Beach, Florida, United States
Deerfield Beach, Florida, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Respond to customer inquiries via phone, email, and in person regarding room availability, rates, and hotel amenities. Enter customer information into the reservations system accurately, process payments, and issue confirmation numbers. Resolve complaints by coordinating with departments and maintain records of guest preferences and local attraction details. Monitor room availability to maximize occupancy and assist guests with special requests. Requires excellent communication skills, ability to multitask in a fast-paced environment, and availability for flexible hours including evenings, weekends, and holidays.
Required Qualifications
- Excellent customer service and communication skills
- Ability to handle customer inquiries and complaints in a professional manner
- Highly organized and the ability to multi-task
- Ability to work in a fast-paced environment
- Proficient in computer applications such as Microsoft Office, internet browsers, and reservation systems
- Knowledge of hotel operations and customer service
- Knowledge of hotel products, services, and amenities
- Ability to maintain records and accurately enter data into the system
- Ability to work independently and as part of a team
- Must be available to work flexible hours including evenings, weekends, and holidays
- Must be able to stand for long periods of time
Desired Qualifications
- positive attitude
- passion for customer service
- enthusiastic
- motivated
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