Reservations Agent Remote (Homeoffice, Tagesschicht) (m/w/d)
Remote · Berlin, State of Berlin, Germany or Germany
Job Summary
Responsibilities include handling guest inquiries and reservations for 11 STAYERY locations across Germany, assisting guests during arrival and stay via email, phone, WhatsApp, and booking platforms (e.g., Booking.com); coordinating guest data in the reservation system Apaleo; ensuring smooth shift operations between 07:00 and 22:00, Monday to Sunday; collaborating with other teams and contributing to process improvements. Must have completed hospitality-related training and enjoy guest communication, with fluency in German and English; willingness to relocate to Berlin for onboarding (accommodation provided for that period); living in Germany and not working from abroad; full-time availability. Skills: hospitality and front office experience, strong communication, team-oriented, comfortable with hotel/reservation software, and customer service mindset.
Required Qualifications
- Completed vocational training as Hauswirt/Hotel specialist or Hotel management qualification
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